Student Advocacy Office

“Know your rights, find your voice”

The Student Advocacy Office provides confidential support and options for individual students experiencing both academic and or non-academic advocacy concerns and questions. If you’re experiencing a situation which is affecting your success at Mount Royal University, the Student Advocacy Office could be a support to you. Your choices and self-advocacy are important to us.

Check out both our service mandate and detailed services list, to understand more about how the program operates and what services we can assist you with as a credit student.

Situations where you might need information or support:

  • Questions about MRU institutional policies & procedures
  • Meetings with an Instructor & Department Chair or others at MRU
  • Preparing to do a Final Grade appeal in a course
  • Class Withdrawal decisions (‘W’ grade; withdrawal or ‘WC’ grade; withdrawal with cause)
  • Concerns about course outlines, course policies & instructors
  • Deferring a final exam; requirements, conditions, & timelines (policy & process information and support)
  • Academic & Non-Academic Misconduct allegations; hearing preparation & support
  • ‘I’ grade (incomplete) grades and when to ask for one related to course completion
  • Requirement to withdraw from MRU & appeal preparation (RTW) and
  • Requirement to withdraw from a program at MRU (RTWP)
  • Information Management Concerns (Privacy & Confidentiality)
  • Academic accommodation questions, policy, & process support
  • Residence misconduct allegations & process questions
  • Human rights process support, policy information, and human rights accommodation concerns
  • Meeting tips, communication, active-listening, and conflict resolution skills development
  • Self-advocacy coaching; how to become the best self-advocate in your situation
  • Resource information; we connect students to places (both on and off campus) for help with a variety of needs like: food, transportation, clothing, emergency student loans, on-campus academic or non-academic referrals, or counselling referrals

How we assist students:

The Student Advocacy Coordinator and their support team often assist students by assessing their unique situation, helping students review written submissions related to MRU institutional policies and processes, supporting students through a formal MRU process (appeal/complaint), and in attending student meetings or hearing(s) as a support person, with the prior consent of the student. Student Advocacy Administrators often assist in gathering information from a student initially, and in connecting a student to resources both on and off campus related to the student’s self-identified needs. The Student Advocacy Coordinator may also refer students to or work in conjunction with the Advocacy Support team during busy periods (December/April/ or other peak times) or to the Vice-President Academic as required for additional advocacy and support.

Want to learn more about your rights and responsibilities as a student at MRU? Check out our overview.

For detailed information on grade appeals, academic standing and more, check out the Student Advocacy Resource Library.

Weekday Drop-in Hours:

September 1 to April 30: 12:00 pm – 2:00 pm (No booked appointments within this time)

May 1 to August 31: By appointment, based on availability

**Drop-in times/office hours are subject to change periodically. Call ahead to ensure availability.

General Hours of Operation:

Monday – Friday: 9:00 a.m. – 4:00 p.m. (By appointment, except drop-in hours)

NOTE: Appointments may be booked with a minimum 24 hours’ notice. Often students with time-sensitive situations can be seen on the same day (Subject to existing scheduled appointments). It is also possible to meet with the primary service provider before 9 am or after 4 pm, (subject to availability). 

If you have an upcoming hearing/meeting and need to request a SAMRU support/attendant, all Office of Student Conduct Hearings are accommodated for and booked into the Student Advocacy Coordinator’s calendar. A meeting attendant is available for hearings if you request one either in advance or on the same day of your misconduct hearing by contacting the Student Advocacy Coordinator by phone (leave message) and email. Meeting attendant requests require advance notice (minimum of 24 hours).

Come by our office and find out more about what we do to help students and book a time to meet.

Contact

Andrea Davis
Student Advocacy Coordinator (Primary Service Provider)
Office: Wyckham House, Z303
Phone: (403) 440-7792 (M-F, 9-4 pm)
Email: advocacy

Missy Chareka and Eddy Robinson
Student Advocacy Administrators
Office: Wyckham House, Z303
Phone: (403) 440-8779 (M-F, 12:30-3:30 pm)
Email: advocacy