COVID-19 External Resources

This page will be updated as new information becomes available.

Agency Resources

Click on the area you’re interested in to be redirected. If you’re looking for a particular service, please use the keystroke Ctrl+F to find the organization name.

Helplines

Healthcare, Including Sexual Health

General Queer Services

Domestic Violence Agencies & Shelters

Disability Supports

Children’s Services & Family Care

Mental Health Supports

Addiction & Recovery Services

Food Banks

 

Helplines

Alberta 211

Call or text 211 for agency referral

Distress Centre

Confidential Chat: 3-10pm Mountain time online daily, Call 24 hour line 403-266-4357 for emotional support. Offices are closed. 

Canadian National Suicide Prevention

Call 1-833-456-4566 or Text 45645

Kids Help Phone

1-800-668-6868

Alberta Health Link

811

Family Resource Line

403-234-7233 (For those experiencing domestic violence)

Text4Hope

Text COVID19Hope to 393939 to subscribe to daily positive messages from Albertan Therapists. Put on through AHS

 

Healthcare, Including Sexual Health

Centre for Sexuality

Provides sexual education, support and counselling for individuals and agencies across Alberta. LGBTQ+ inclusive. 

  • Closed beginning Wednesday, March 18th until Friday, April 2nd. All programs are closed, but counselling sessions will be still operational over the phone. 
  • GSA Network: providing online supports and resources for teachers and youths looking for connections. 
  • Camp fYrefly: Moving forward and accepting the possibility that this might change. Prophylactics will be attached to the outside door, please take sparingly and save some for others. 
  • STI Clinic Sheldon Chumir: not seeing clients for routine testing, and is closed on saturdays. Urgent cases are still being seen, including: a person with a confirmed STI diagnosis, a person who has had contact with a confirmed STI diagnosis, a person who is experiencing symptoms of an STI. Please call the clinic in advance if you are one of the above to speak with a nurse before coming to the clinic 403-955-6700. 
  • Centre for Sexualities Instagram page @centreforsexuality has been providing daily information Instagram stories where different members for the agency discuss areas of their work and provide information sharing for others. 

General Contact
Phone: 403-283-5580
Email: info@centreforsexuality.ca

Alberta Health Services, AHS (All)

  • AHS Visitation: As of April 3rd, no visitors are allowed to visit residents in long term care, supportive living, congregate living, hospice care, and acute care settings in Alberta. Exceptions will be made for maternity care, children who are patients, and visitors who are attending to a resident who is dying. Visitors who are permitted under these exceptions must be verified and undergo a health screening prior to entering the facility. This may include a temperature check or a questionnaire. Visitors will be escorted for the duration of their visit.

Kensington Clinic

Provides Abortion, Miscarriage, and Sexual Health Services

  • Patients are asked to rebook if they have travelled in the last 14 days, been in close contact with probable or confirmed cases of Covid-19, been in close contact with someone who is ill and has travelled in the last 14 days, or has cold or flu like symptoms including runny nose, fever, cough, or sore throat. 
  • Operations will continue, staff will be screened as clients are, and sanitation practices have been upped. 

General Contact
Phone: 403-283-9117 

The IUD and Women’s Clinic 

IUD insertion and removal. Providing care for persons with vaginas, including pap smears, birth control, STI testing, HPV vaccination, menstrual concerns, pregnancy care, fertility issues, breast concerns and menopause. 

  • They are currently waiving cancellation fees. Asking to rebook if: in the 14 days leading up to your appointment, you have travelled outside of Canada; you have symptoms of COVID-19 such as fever, cough, shortness of breath, sore throat; you have come in close contact with a confirmed case of COVID-19.
  • Now offering online appointments if you are a new patient or have not visited in the last year, as well as those who would prefer/are quarantined. 

Contact:
587-353-4483

HIV Community Link 

Harm reduction service that provides a variety of supplies, programs, resources and education to those that live with HIV or are at risk of contracting HIV.

  • Currently asking clients to call them at (403) 508-2500 in Calgary or contact their HIV support and shift case manager by phone and email to discuss their needs and appointments. Registered clients can call to access food hampers. 
  • All group activities involving clients, staff and volunteers, as well as Friday lunch events and sweat lodge ceremonies, have been suspended until further notice. 

General Contact:
Phone: 403-508-2500
Email: info@hivcl.org

The Alex

Nonprofit providing a wide variety of community supports, including medical services, LGBTQ+ community groups, Food security, housing and more. 

  • Currently not accepting medical walk-ins; must call to book an appointment. Social dispatch team can help Alex clients connect to resources, provide basic needs items, and support mental health. 

General Contact:
Phone: 403-520-2260
Email: info@thealex.ca

Direct Contacts:
Social Dispatch Team:
Phone: 403-718-3759, Monday-Friday 10:00am-4:00pm
Youth Health Centre/Youth Bus Clients (age 12-24):
403-520-6270

Community Health Centre/Community Health Bus Clients:
403-266-2622

Pathways to Housing Clients:
Call your case manager or 403-266-2622

HomeBase Clients:
Call your case manager or 403-277-9865

 

General Queer Services

Calgary Queer Arts Society

Previously known as Fairy Tales Presentation Society, this nonprofit organization seeks oppurtunities to give voice to queer people and their stories. 

Current programs that they are running include “Queerentine Corner,” as well as the completion of a full LGBTQ+ resource list. 

  • Coming Out Monologues to be rescheduled for August 20-22 at the Central Library. Fairy Tales Queer Film Festival will be going online, May 14-22; ticket sales and links are online now. 

General Contact
Phone: 403-244-1956
Email: info@queerartssociety.com

Skipping Stone

Provides education and training, as well as peer mentoring, groups, gender affirming gear, system navigation, mental health and counselling services, the Expressions program, and much more for those in, or with loved ones in, the gender-diverse community. 

  • Skipping Stone is still offering services over the phone and looking into offering programs and other support online.They also have frequent programming on their Facebook page, such as Netflix parties, crafts and online groups. 

General Contact:
Phone: 587-333-4342
Email: info@skippinstone.ca

Outlink

Nonprofit dedicated to providing community support, education, outreach and referrals for the LGBTQ2IA+ and allied communities in Calgary. 

  • Grabba Jabba and other programming are taking place online via their Facebook page. As of March 17, you can still reach them through email at support@calgaryoutlink.ca, or through DM on any of their social media platforms. A staff cellphone is available at 587-917-6459 through text or call. Can set up video chat through above channels or Zoom.  

General Contact:
Phone: 587-917-6459
Email: support@calgaryoutlink.ca

 

Domestic Violence Agencies & Shelters

Sagesse

Services those who identify as women who are leaving or have left abusive relationships through support groups, community referral and one-on-one mentorship programs, while also providing broader community education. 

  • Are still open, but are asking that if you or someone you have been around has been in contact with Covid-19, that you do not come into the office. Programs are now offered online through Zoom. 

General Contact:
Phone: 403-234-7337
Email: info@sagesse.org, programs@sagesse.org

Calgary Domestic Violence Collective:

Serves as a voice for agencies that are looking to end domestic violence and sexual assault in Calgary. 

  • Partner organizations are working hard to ensure there is support for clients who are experiencing domestic violence at this time. There may be some transition time due to health regulations. 

Contact:
Family Resource Line: 403-234-7233, available 24/7
Those in danger please call 911

Calgary Women’s Emergency Shelter

Aims to help individuals live free from abuse, programs include emergency shelter, 24 hour violence helpline, child, youth, and family programs, community services counselling, court support, men’s counselling and more. 

  • To date, all programs remain open with an additional 24/7 family helpline: 403 234 7233.
  • Counselling sessions now take place over the phone or physically spaced far apart. 

General Contact:
Email: info@cwes.ca

Direct Contact: If you need to talk and you are not safe to call, please text 403-604-6689 or email help@cwes.ca

Family Helpline:
403-234-7233

Awo Taan Healing Lodge Society:  

Protection and support against family violence and all forms of abuse, with community services guided by Indigenous traditional teachings. 

  • The Family Wellness centre is cancelling all programming until further notice. 
  • Those in need of immediate assistance involving family violence can call the 24/7 crisis line at 403-531-1972 or 403-531-1976. 
  • If you or someone you know is in need of food supplies due to layoff, isolation, lack of income, etc., OR you are in need of emotional support, please reach out to our workers at 403-531-1880 ext. 100. 
  • If you are looking to get involved, donations of food, boxes, hygiene products, diapers (size 5-6), formula, large ziplock bags, and activities such as books, games, colouring/arts and craft supplies are greatly appreciated. Please call 403-531-1880 ext. 100 to make delivery arrangements.
  • Awo Taan Elder and Knowledge Keeper, Jackie Bromley, is available by telephone to provide support. Must message Awo Taan Facebook privately for them to connect people.
  • Sunday hours are now 9am-5pm. Providing emergency food hampers for delivery; deliveries are done daily. 

General Contact:
24/7 crisis line at 403-531-1972 or 403-531-1976

Women’s Centre of Calgary

Offer women opportunities to both receive and provide support through connections with others with a variety of programs. 

  • New hours of availability: Monday-Thursday 9:30am-3:30pm. 
  • Call general contact info at any time to receive support. 
  • New online programs such as zumba and girls’ groups are available to the community through their website; registration required and free of cost. 

General Contact:
Email: info@womenscentrecalgary.org
403-264-1155

Kerby Centre

Seniors shelter with additional Seniors focussed outreach programs

  • Currently, the Kerby centre is closed to the public, but internal programming will continue.
  • Outreach programs are still operating with contact information below. 
  • Grocery delivery system is expanded for seniors who cannot leave their homes to pick up groceries or medication. 
  • The tax filing service is suspended until further notice. 

General Contact:
Phone: 403-265-0661
Email: info@kerbycentre.com

Direct Contact Info:
Grocery Delivery Program:
403-234-6571

Seniors Information resources through the phone:
403-705-3246

Volunteer Department:
403-234-6570

Elder Abuse Resource Line:
403-705-3250

Covid-19 Seniors Info Hotline:
403-265-0661

Drop In Centre

Shelter whose mission is to alleviate poverty through supports, resources and housing.

  • Currently, volunteer positions are cancelled, as well as nonessential programs and services. Shelter remains open. 
  • Limited drop-in and meal serve program to those who live at the shelter only, as well as continuing to find alternatives to people sleeping inside the main shelter. 
  • Those who are looking to donate are asked to drop donations off at the donations  centre, 3640 11a St NE. Currently looking for donations of low risk packaged foods, as well as in critical need of personal protective equipment (PPE).  
  • Safe space is now being created at the Calgary Telus Convention Centre. Space will shelter up to 300 people and is able to provide food, showers and bathrooms. 
  • Job Opportunities: Drop In Centre is hiring staff such as cooks, front line workers, security and custodial staff. Recruiting medical volunteers to assist with screening. 

General Contact:
Phone: 403.266.3600
Email: admin@thedi.ca

Alpha house

Harm reduction site which offers shelter, housing, detox and outreach programs. 

  • Has suspended all volunteer activities and external programming. The shelter is still open. Clients are triaged and screened before entry. 

General Contact:
Phone: 403-234-7388
Email: info@alphahousecalgary.com

Mustard Seed

Christian-based shelter with additional supports and programs for those without access to housing.

  • The shelter is still open, offering all non-essential services through Skype. They are also requesting online donations through their website to help the shelter provide urgent basic services like meals and shelter, hygiene items and cleaning items. Increased staff for drop-ins. 

General Contact:
Phone: 403-269-1319
Email: info@theseed.ca

 

Disability Supports

Developmental Disabilities Resource Centre (DDRC)

Offers programs and resources for adults and children with developmental disabilities as well as support for their families and caregivers. 

  • The DDRC’s services and main offices will remain operational at this time. Will be making adjustments to schedules and regular community-based supports to accommodate closures and government recommendations and wishes of parents and guardians. 
  • DDRC staff are taking precautionary measures, including changes to community-based support meeting practices and following government and municipal recommendations. 
  • Job Opportunities: Searching for community resource workers for their PACES and CHOICES programs, as well as a casual community resource worker for their HBS program. 

General Contact:
Phone: 403-240-3111
Email: info@ddrc.ca

Vecova

Focusses on building the capacity of those with disabilities through a variety of supports and programs. 

  • Currently they have closed their satellite office in Canmore, as well as access to the main centre. Providing access to the main building for personnel only to continue the business. All mental health services have been moved to online counselling, or online appointments. 
  • Bottle Depot: Operations suspended as of 4:00 pm, March 26, 2020. Bottle Pick-Up Services: Operations suspended as of 4:00pm March 27, 2020.

General Contact:
Phone: 403-284-1121
Email: info@vecova.ca

 

Children’s Service & Family Care

Mahmawi-otaskiwin-Miskanawah 

Indigneous Agency that partners with the Indigenous Children’s Services office. Provides programs, support, and family visits to those with children in care.

  • Groups and classes are closed; no official blanket statement on visits. Best to follow up with your caseworker. 
  • Bowness office hours are now limited to Monday, Thursdays, and Fridays only. 

General Contact:
Phone: 403-247-5003

Carya

Provides mental health support, classes, and programs for families. 

  • Offices are currently closed and working remotely, but are available by phone. 
  • Programs operating during Covid-19 include Single Session Counselling, The Way In Program (connects older adults and their families to support, information and resources), Strategies to Manage Stress and Anxiety Webinar, Prime Time (for parents who are feelings stressed out or overwhelmed), Bowment Families Together, Financial Coaching, and Carya East (connecting virtually through online fitness classes). 

General Contact:
Phone: 403-269-9888
Email: info@caryacalgary.ca

Direct Contact Info:
Single Session Counselling:
403-269-9888

The Way In:
403-736-4677

Prime Time:
403-269-9888

Financial Coaching:
403-269-9888

Carya East: marieb@caryacalgary.ca

Catholic Family Service

Provides non-denominational, pay as you can, individual and family counselling sessions as well as a variety of programming and family support.

  • CFS is still offering counselling via Zoom or by phone. 
  • Programs they have moved online include: Brief Intervention Caregiver Support, Functional Family Therapy, Marriage Preparation, Mindfulness Based Stress Reduction, Never Too Late, and Rapid Access Counselling. Programs adapted to online/phone include: Crew, Families and Schools Together, Fathers Moving Forward, services offered at the Louise Dean Centre with the exception of childcare, Healthy Babies Network, and Multicultural School Support. 
  • The Specialized Child Care program is currently closed. 
  • Additionally, they have included an online self help directory on their website. 

General Contact:
Phone: 403-233-2360
Email: intake@cfs-ab.org 

Woods Homes

A children’s mental health centre that provides treatment and support to children, youth and families with mental health needs. 

  • Currently, walk-in services are suspended. Online chat available on their website from 9 am-10 pm.Text available 587.315.5000 from 9am-10pm; call 1-800-563-6106, 403-299-9699. If unable to reach by phone, email crtsupport@woodshomes.ca for mental health support. 
  • East Side Family Therapy is now only accepting online or phone counselling sessions. Please email crtsupport@woodshomes.ca if difficulty calling or email etherapy@woodshomes.ca for e-therapy.

General Contact:
Phone: 403-270-4102
Email: askus@woodshomes.ca

 

Mental Health Supports

Canadian Mental Health Association of Calgary

Provides mental health support and information for individuals, families, and community.

General Contact:
Phone: 403-297-1700
Email: info@cmha.calgary.ab.ca

Direct Contact:
Peer Support:
403-297-1402 or email at peer@cmha.calgary.ab.ca

Suicide Bereavement and Family Support Counselling:
Phone: 403-297-1708
Email: counsellingintake@cmha.calgary.ab.ca 

Calgary Counselling Centre

Provides a variety of counselling for individuals, youth, families, and couples, as well as educational training. 

  • Currently the Calgary Counselling Centre remains open, but is only offering counselling sessions online or over the phone. 
  • Additionally, they have created an online self help resource, which includes how to talk to children about what is happening with Covid-19, available here: https://calgarycounselling.com/covid19

General Contact:
Phone: 403.265.4980
Email: contactus@calgarycounselling.ca

Direct Contact:
Counselling referral line:
403.691.5991 or self register online

Elements Calgary Mental Health Care Centre

Provides a variety of mental health services and programs to the Calgary community.

  • Currently not accepting new referrals. On site programs have been suspended with the exception of telephone counselling. New hours of operation are 10am-4pm daily. 

General Contact:
Phone: 403-266-8711
Email: info@elementscmhc.ca

Centre for Online Mental Health Support

Covid-19 Mental Health response, including low cost group programs for adults, frontline workers, young adults, parents, and pre-teens. 

  • Based out of the University of Alberta, this online site has evidence based programs and supports entirely online to support the mental health of individuals. $10 charge. 

Contact:
http://www.comhs.health/

 

Addiction & Recovery Services

Sunrise Healing Lodge

Provides Indigenous based programs in the area of recovery. Offers family, inpatient, and outpatient programs. 

  • Currently still open, but only allowing personnel in at this time. 
  • No visitors or recovery speakers will be admitted to the centre. 
  • Client sponsors can only meet over the phone. 
  • Outpatient program has been shut down, and clients can only attend in-house meetings. 

General Contact:
Phone: 403-261-7921
Email: nassgeneral@nass.ca

Renfrew Recovery Centre

A 40 bed facility offering medically-supported detox as people withdraw from drugs and alcohol and have gambling stabilization. 

General Contact:
Phone: 403-297-3337
Addiction Services Healthline:
1-866-332-2322

SMART Recovery Program Calgary and Airdrie 

Non-denominational support groups that are based in cognitive/behavioural therapy and include all addictions.

Meeting info here: https://smartrecoveryalberta.org/covid-19

Online Alcoholics Anonymous (AA) Meetings during Covid https://docs.google.com/document/d/1a71ccw7ihaWelksKwOp4AzAkYlVqSoKiN6Gsm38bKMU/preview?fbclid=IwAR1rlz4EicD6Tt3tIxI8ahAITJ38NKSognaNrEcFT4bSGyXyKC-DnZrFl60

Calgary and Area Online Meetings https://calgaryaa.org/meetings/?tsml-day=any&tsml-region=online

AA Calgary 

Full list of closed meetings here: https://calgaryaa.org/covid-19-updates/

Narcotics Anonymous (NA) Calgary

Full List of Closed Meetings here: https://chinookna.org/wp-content/uploads/meetinglist/Chinookna_Meeting_List.pdf / https://www.na.org/meetingsearch/map-results.php?country=Canada&state=BC&city=CALGARY&zip=&street=&within=100&day=0&lang=&orderby=distance&country=Canada&state=BC&city=CALGARY&zip=&street=&within=100&day=0&lang=&orderby=distance

Online Calgary and Area NA Meetings

https://meetings.intherooms.com/meetings/search?latitude=50.915616&longitude=-113.962451&proximity=100

 

Food Banks

City of Calgary

Complete list for food access in response to Covid-19. Includes no cost and low cost options for food pick up and delivery, including food hampers, hot meals, vegetarian options and gift cards. 

Link to complete list here: https://www.calgary.ca/CSPS/cema/Pages/COVID-19-Access-to-food.aspx

Salvation Army

No cost emergency food hampers available with two days’ supply of food. Hygiene items can also be requested. 

Contact:
Phone: 403-220-0432
Email: cssinfo@salvationarmycalgary.org

Calgary Food Bank 

Provides food for Calgary individuals and families facing crisis.

  • Hamper request line hours are from 8:30 am-7pm. You must phone 403.253.2055 to request a hamper; personal questions will be asked. If approved, you will be given an appointment time. 
  • As the delivery method has switched to a drive-through window style, it is requested that you make room in your vehicle before coming, as safe distancing protocols are in effect. Safe walk ups are available for those who do not have a car. 
  • Please bring your I.D. with you. 

General Contact:
Phone: 403-253-2059
Email: info@calgaryfoodbank.com
Food hamper request line: 403.253.2055

SE Community Resource Centre

  • Helping with food hampers

Direct Contact:
Phone: 403-720-3322

The Neighbourhood Victory Church 

  • Offering food care packages which can be delivered.

Direct Contact:
Phone: 587.327.9777

Youth Centres of Calgary – Ogden

  • Offering free bagged lunches until June, 11am – 1pm, all ages, no need to register. The lunches are to be picked up on the front steps every day. Location: 7400 23 st SE. 

General Contact:
Jane Wachowhich
Phone: 403.850.7884
Email: jane@youthcentresofcalgary.com